Terms and Conditions

Delivery Lead Times
Numerous products are quick ship oriented and leave the factories within 5-7 business days (week days, our factories are not opened on weekends), while others are made to order "Custom-Made" and ship within 2-6 weeks.

Tracking Information
We do everything possible to email you tracking numbers 24 hours after products leave the factory docks (business days only), some factories forward us this information and some do not, please read the specific shipping information stated on the product web page for approx. lead times.

Shipping Information
Unless otherwise noted, shipping charges are included in your purchase price.
All common carrier deliveries (LTL) are "tailgate" specific, i.e. drivers are not obligated to unload and carry furniture into your residence or business.
Please ensure that you provide a phone # so that the carrier can call 24 hrs. in advance so you are prepared for unloading. Variations to such will be subject to additional charges to your credit card.
We suggest that if you have unique delivery requirements, that you contact us at info@Office-Chairs-Discount.com or call our toll free number 1.800.653.0003.

White Glove Platinum Service is our highest level of premium delivery and applies to ONLY NON-UNION FACILITIES. You do nothing other than welcome the delivery crew and show them where you would like your new furniture to be placed. The two-man delivery team will remove the merchandise from the truck and carry the furniture up or down two flights of stairs if required or up the elevator.

The crew will then carefully unpack the merchandise, insure there is no damage, properly assembly all the sections with screws or bolts as required, and remove and dispose of all debris and packaging materials. The freight carrier will provide 30 minutes of setup time that requires basic tools.

The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.

Cancellations & Refunds
Cancellations or refunds are subject to a $20.00 administrative charge to reverse purchase orders and transaction fees already in progress.

Return Policy
Products that are "Custom-Made" are not returnable and non-refundable. We offer thousands of options for many of our products; upholstery coverings and wood stains, the chance of us finding an individual to purchase something you have selected for your specific environment may never be repeatable. Returns on standard type products require prior approval. If there are manufacturer defects with an off-the-shelf item (those that do not state Custom Made not returnable), we will provide you with a Returned Merchandise Authorization number (RMA). Simply wanting to return an item because you made a bad purchasing decision, constitutes the automatic manufacturer restocking charge of 30% and must be shipped in their original carton, and in factory shipped state (NEW). Return freight charges are the responsibilities of the consumer. If items are returned freight collect, the product will be refused and you will not receive credit on your order. These return policies are binding and the credit card companies are well aware of our return policies.

Unwarranted Disputes
If you have disputed a credit card charge, and we find you have and in-fact received your product, or it has been put into production, or it is in transit, you will be subject to a $20.00 administrative fee (other return policy issues may also apply as stated herein). Following such, you will be required to reverse the dispute with your credit card company, fax us at #1.416.537.1700 with the same information within 3 days of the dispute, stating your transaction number, the date purchased and a signature of the credit card holder the product was purchased under.

Damaged Merchandise
It is the responsibility of the purchaser to inspect goods at time of delivery. If cartons have imperfections, this is your first clue to damaged contents. If there are damages, mark freight bill accordingly and retain the goods until a claims inspector can be contacted to view the damages, and contact us within 24 hours. There is only a window of 15 days to make a freight claim, the carton also needs to be retained and the merchandise needs to be at the location the delivery was initially made. Any variations to these precedures will utimately lead to no recovery of value whatsoever. Products being delivered to you with carriers other than UPS or FedEx Ground, and ship via LTL (large trucking company), you will receive a phone call from the carrier 24 hours in advance so you are prepared for unloading, it is not the responsibility of the driver to unload. If you wish special delivery options "White Glove Delivery", please call us with specifics so we may provide you a quote for the additional charges.
Warranty

All of our manufacturers offer from 1 year to a Lifetime-Limited Warranty. For specific item information please contact us.

Variations which are naturally occurring in wood or materials are not considered defects and therefore warrants do not cover color fastness or matching of colors, grains or textures of any materials.
Fabrics, vinyl and leathers vary from 1 to 3 year warranty periods, an industry-wide standard.

Safe & Secure Ordering
All personal and credit card information you provide is encrypted (coded) using Secure Socket Layer (SSL), and transmitted via a secure server, providing unsurpassed transaction security.