Terms and Conditions

Delivery Lead Times
Numerous products are quick ship oriented and leave the factories within 1-5 business days (week days, our factories are not opened on weekends), while others are made to order "Custom-Made" and ship within 1-4 weeks.

Tracking Information
We do everything possible to email you tracking numbers 24 hours after products leave the factory docks (business days only), some factories forward us this information and some do not, please read the specific shipping information stated on the product web page for approx. lead times.

Shipping Information
Unless otherwise noted, shipping charges are included for the 48 Continental U.S. States. Most products ship via ground with either UPS or FedEx Ground. Orders outside the 48 States are subject to additional freight charges, you must call us for a quote.

All common carrier deliveries (LTL) are "tailgate" specific, i.e. drivers are not obligated to unload and carry furniture into your residence or business.

Please ensure that you provide a phone # so that the carrier can call 24 hrs. In advance so you are prepared for unloading. Variations to such will be subject to additional charges to your credit card.

We suggest that if you have unique delivery requirements, that you contact us at info@office-chairs-discount.com or call our toll free number 1.888.784.7527.

Cancellations & Refunds
Cancellations or refunds are subject to a $20.00 administrative charge to reverse purchase orders and transaction fees already in progress.

Return Policy
Products stating "Custom-Made" are not returnable. We offer thousands of options for many of our products; upholstery coverings and wood stains, the chance of us finding an individual to purchase something you have selected for your specific environment may never be repeatable. Returns on standard type products require prior approval. If there are manufacturer defects with an off-the-shelf item (those that do not state Custom Made not returnable), we will provide you with a Returned Merchandise Authorization number (RMA). Simply wanting to return an item because you made a bad purchasing decision, constitutes the automatic manufacturer restocking charge of 25% and must be shipped in their original carton, and in factory shipped state (NEW). Return freight charges are the responsibilities of the consumer. If items are returned freight collect, the product will be refused and you will not receive credit on your order. These return policies are binding and the credit card companies are well aware of our return policies.

Unwarranted Disputes
If you have disputed a credit card charge, and we find you have and in-fact received your product, or it has been put into production, or it is in transit, you will be subject to a $20.00 administrative fee (other return policy issues may also apply as stated herein). Following such, you will be required to reverse the dispute with your credit card company, fax us at #1.416.482.2702 with the same information within 3 days of the dispute, stating your transaction number, the date purchased and a signature of the credit card holder the product was purchased under.

Damaged Merchandise
It is the responsibility of the purchaser to inspect goods at time of delivery. If cartons have imperfections, this is your first clue to damaged contents. If there are damages, mark freight bill accordingly and refuse goods and contact us within 48 hours. Products being delivered to you with carriers other than UPS or FedEx Ground, and ship via LTL (large trucking company), will receive a phone call from the carrier 24 hours in advance so you are prepared for unloading, it is not the responsibility of the driver to unload. If you wish special delivery options "White Glove Delivery", please call us with specifics so we may provide you a quote for the additional charges.

Warranty
All of our manufacturers offer from 5 years to a Lifetime-Limited Warranty. For specific item information please contact us.

Variations which are naturally occurring in wood or materials are not considered defects and therefore warrants do not cover color fastness or matching of colors, grains or textures of any materials.

Fabrics, vinyl and leathers vary from 1 to 2 year warranty periods, an industry-wide standard.

Safe & Secure Ordering
All personal and credit card information you provide is encrypted (coded) using Secure Socket Layer (SSL) from Thawte-the industry leader, and transmitted via a secure server, providing unsurpassed transaction security.